Performance Optimization of Kobra II CRM
for NextLane
Industry: CRM / Business Process Management
Region: Global
Description
Our client, Nextlane, has Kobra II CRM is a business process management solution designed for enterprises seeking efficient customer relationship management. The system provides a comprehensive suite of tools for workflow automation, data management, and customer engagement.
Challenge
Users of the Kobra II CRM system experienced slow application performance and significant response delays, impacting productivity. In November 2024, a dedicated team initiated a performance investigation to identify and resolve bottlenecks affecting system efficiency.
Results
Lembitech’s structured and data-driven approach to performance optimization enabled Kobra II CRM to enhance system efficiency and user experience. The collaboration continues to ensure sustained performance improvements and long-term system reliability.
Conclusion
By working alongside NextLane’s development team, Lembitech contributed valuable expertise and support, helping to strengthen integration capabilities, improve system performance, and enhance dealership operations.
Solution
Lembitech conducted a detailed technical audit, focusing on database performance, query execution, and network stability.
The investigation included:
- Database Analysis: Evaluating the Microsoft SQL Server AlwaysOn cluster, ensuring compliance with best practices.
- Query Monitoring: Implementing SQL Server Agent Jobs to capture real-time query execution data.
- Network Performance Review: Identifying potential network instability, including VPN issues and packet loss.
Key findings included long query execution times (up to 23 minutes), high ASYNC_NETWORK_IO wait times, and potential network-related bottlenecks.
Performance issues improved significantly with query execution times reduced to 3 minutes under peak load, though further optimizations were required.
“Lembitech’s deep experience in the Automotive industry and their expertise in system integration and API optimization provided essential support in our development efforts. Their contributions helped us enhance our ability to connect with OEMs and dealerships seamlessly. The improvements in media workflows and data exchange have significantly streamlined operations for our customers, allowing them to work more efficiently and deliver a superior user experience.
Lembitech team’s experience in backend development and cloud infrastructure played a crucial role in optimizing our platform’s scalability and integration capabilities. Their deep understanding of the automotive digital retail space helped us enhance our image processing workflows and CRM connectivity. With their support, we made a great journey to reduce the manual workload for dealerships and created a seamless vehicle listing experience.
Lembitech’s team demonstrated professionalism, technical expertise, and a collaborative approach. We highly appreciate their support and recommend them as a strong technology partner for companies looking to optimize their digital ecosystem.”
Jonathan Dal Bon
CTO, Nextlane